SENIOR CLERK

DISTINGUISHING FEATURES OF THE CLASS: This is moderately complex and varied clerical work requiring a general understanding of specific laws, administrative rules, procedures, and policies. It calls for the exercise of independent judgment in the application of prescribed procedures and methods to routine cases. For the most part work is performed under general supervision. Supervision may be exercised over the work of one or more clerical assistants. Does related work as required.

TYPICAL WORK ACTIVITIES: (Illustrative only)

Maintains detailed records necessary to the on-going office functions;

Collects and compiles statistics and other related information;

Processes, checks, codes, and files requisitions, claims, vouchers, bills, and receipts;

Answers difficult inquiries from applicants, clients or other interested parties on specific laws,

rules or procedures administered by the agency or department;

Contacts officials, physicians, vendors or other interested parties to obtain detailed information

concerning eligibility;

Makes initial determinations of eligibility for programs, benefits or positions based upon

predetermined criteria;

Evaluates and processes official documents of a routine nature such as purchasing requisitions,

applications for services or employment;

Prepares and maintains a variety of detailed records in a file system;

Prepares reports which may be of a confidential nature;

Prepares routine correspondence on matters where policies and procedures are well defined;

Checks reports, records and other official documents for clerical and overall accuracy,

completeness and proper extension;

Collects fees and accounts for monies received;

Issues and records applications, licenses and permits;

Processes, sorts, indexes, records and files a variety of control records and reports;

May operate a personal computer terminal or similar equipment using a variety of software

applications in performing duties;

May assign work, review and record work done, and instruct new employees in specialized

clerical work of a unit;

May participate in on-the-job training for lower level employees;

Sets up time schedules and is responsible for policy adherence in a unit.

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SENIOR CLERK

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL

CHARACTERISTICS: Thorough knowledge of office terminology, procedures, and equipment; good knowledge of business arithmetic and English; ability to understand and carry out oral and written directions; ability to get along well with others; clerical aptitude; mental alertness; accuracy; good judgment; neatness; tact and courtesy; integrity; ability to use a personal computer with moderate proficiency and to learn appropriate software applications; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma and three years full-time office experience.

NOTE: Study in a regionally accredited college or university or one registered by New York State or a business school registered by New York State may be substituted for the experience on a year-for-year basis.

APPROVED: October 2, 1996

CIVIL SERVICE CLASSIFICATION: Competitive